Company: Harbor Freight Tools ( Learn More )

General Information
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Job Description Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience.
Our Senior Associates (full-time) are part of a retail team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization
  • Consistently exhibit expected behaviors to exceed financial goals
  • Model participation in company programs
  • Assist and participate in special events
  • Operational Execution
  • Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility
  • Mentor and model adherence to Standard Operating Procedures
  • Lead timely and accurate completion of workload
  • Ensure compliance to company policies and procedures
  • Talent Optimization
  • Model job proficiency and expected behaviors
  • Contribute to a team-driven atmosphere
  • Customer Experience
  • Provide and model a helpful customer experience
  • Ensure items are in-stock
  • Ensure items are priced right
  • Maintain a safe, clean, and organized retail store
  • Success Drivers
    Action Oriented
  • Is action oriented and full of energy
  • Enjoys working hard
  • Shows initiative
  • Flexible
  • Learns quickly when facing new problems
  • Adapts to and supports change
  • Enjoys the challenge of unfamiliar tasks
  • Composure
  • Is calm and professional under pressure
  • Does not become defensive or irritated
  • Functional / Technical Skills
  • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
  • Solid judgment and decision making skills
  • Customer Focus
  • Acts with internal and external customers in mind
  • Understands how operational execution directly affects the customer experience
  • Establishes and maintains effective relationships with customers and associates through respectful and effective communication
  • Shared Duties
    Profit Maximization
  • Adherence to Injury Illness Prevention Program
  • Participate in execution of special event playbooks
  • Participate in execution of Physical Inventory Standard Operating Procedure
  • Talent Optimization
  • Commitment to continued learning and self-development
  • Drive and support teamwork
  • Respond to questions and provide information to associates as needed
  • Operational Execution
  • Daily Download and Communication Center review
  • Act as witness for till, safe, and deposit counts
  • Execution of:
  • Planograms/Display Planner
  • Pricing
  • Execution of the Merchandise Management process:
  • Floor First Receiving
  • Replenishment
  • Recalibration
  • Cycle Counts
  • Complete forklift certification and operate as needed
  • Customer Experience
  • Meet Customer Experience expectations
  • Friendly
  • Available
  • Quick
  • Model and participate in:
  • Name Collection
  • Extended Service Plan Program
  • Inside Track Club Program
  • Efficient processing of transactions
  • Execution of daily cleaning checklist
  • Execution of store and stockroom recovery standards
  • Position-Specific Duties - Sales
  • All Senior Associate (full-time) responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.
  • Job RequirementsExperience
    • Minimum of one year experience in retail or Customer Service
    • High School graduate/Equivalent preferred
    Physical Requirements
    • Ability to communicate with customers and associates in person and via e-mail and telephone
    • Ability to intermittently lift, push and/or pull up to 50 pounds
    • Requires standing and moving for an entire shift
    • Ability to lift, bend, kneel, climb, crawl and/or twist
    • Ability to safely climb up and down a ladder
    • Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP
    • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the job