Site Operations Manager

Company: Unisys Corporation ( Learn More )

General Information
US-HI-Honolulu
N/A
Not Specified
Full-Time
At least 10 year(s)
Not Specified
False
False
Job Description

Site Operations Manager

Location: Korea

Do you have what it takes to be mission critical? 

Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.

As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems. 

Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

Position Summary / Responsibilities:

We are currently seeking a motivated, career and customer oriented Site Operations Manager to join our team in Camp Humphries, South Korea, to begin an exciting and challenging career with Unisys Federal Systems.

In this role you will:

  • Recruit, supervise, and motivate all personnel. Encourage and reward innovation and creative where it positively impacts Unisys and the AESD.
  • Manage Day to Day operations of Service Desk Operations for Korean Theater to include NIPR and SIPR networks
  • Set clear and measurable expectations and standards of performance and accountability
  • • Actively participate in client status calls
  • Measure performance against contractual SLAs and reporting requirements. In the event of an SLA miss, provide action plan, or explanation for SLA miss 
  • Ensure continuous process improvements to support improved performance levels
  • Primary Point of Contact for service desk operations
  • Drive client satisfaction on the Service Desk
  • Serves as an expert to the Program Management Office (PMO) for the client as the service desk leader 
  • Communicate with Sub-Contracting companies to align resource requirements based on Work Force Management analysis and recommendation 
  • Support Inventory Management of all Government Furnished Equipment and Unisys Equipment 



  • Qualifications

    Position Requirements:

  • B.S. degree in business, CIS, marketing, or other related discipline and minimum 10 years of experience with 2 years management experience
  • Must have or be able to obtain ITIL V3 Foundation Certification within 60 days of hire
  • Experience working in service desk environment with Remedy ITSM 7.6, or 8.1
  • Competency in call center tracking tools
  • Demonstrated ability to learn customer support processes and techniques
  • Excellent analytical and problem solving skills
  • Ability to solve problems
  • Competency in MS Office Suite.
  • Specific Job Requirements:

  • United States citizenship or permanent resident
  • Current, or ability to obtain Secret Security Clearance


  • Company Information

    Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

    Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

    Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.

    Job Requirements