Learning Management System (LMS) Project Lead

Company: GP Strategies Corporation ( Learn More )

General Information
US-MI-Troy
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies' solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers.

GP Strategies has an immediate need for a Learning Management System (LMS) Project Lead to support a large automotive client in Troy, MI. You would be working with our GP Sandy Group which is a division of GP Strategies (formerly Sandy Corporation) and engages a wide variety of professionals to design and develop product and process training, in-dealership consulting and other performance improvement/marketing programs for the Automotive OEMs.

For this role, you will work primarily onsite in our Troy, MI office but will need to be able to travel to the client site in Detroit, MI for client meetings, etc.

Job Summary:

The LMS Project Lead will serve as the primary contact for GP's LMS Professional Services support of a large automotive client. The LMS Project Lead will work closely with the GP administration, reporting, and technical support teams and GP's client to deploy and implement professional services support, core processes and measurement. To be successful, the LMS Project Lead will maintain a strong, ongoing understanding of the GP's professional services operations as well as a working knowledge of the client's LMS goals and needs.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Manage deployment of LMS Professional Services support, deployment responsibilities include:
  • Outline and identify structure for client's LMS Style Guide. The Style Guide's primary purpose is to document business decisions, business process, and standards that govern and ensure consistency for LMS settings, data entry, and administration.
  • Identify maintenance schedule for style guide. Manage schedule and updates and team communication accordingly.
  • In collaboration with client and GP team, establish core administrative processes and guidelines.
  • Create request forms, process documentation, and quality checks in support of core LMS administration, domain administration, and other services; in accordance with business needs
  • Collaborate with the client and GP management to establish contractual SLAs and KMs for the LMS support
  • Act as primary contact for the client – respond to requests for additional support, manage and resolve concerns and escalations
  • In collaboration with the client, business partners, and professional services team; identify, evaluate, and implement continuous improvement opportunities
  • Work with professional services team to assess and collect enhancement requests and feedback and communicate accordingly to client
  • Monitor SLA and KM performance and proactively address areas of risk and resolve deficiencies as needed.
  • Provide consultative and other support as LMS support expands with deployment to additional global regions.
  • Job Requirements

    Qualifications:

    • Prior experience as an LMS administrator/helpdesk experience
    • Prior experience in a project lead/business analyst or similar role

    The LMS Project Lead must also possess the following skills:

    • Analytical and detailed oriented.
    • Strong communication skills, including an ability to communicate effectively with both technical and non-technical stakeholders.
    • Ability to work independently and in a team setting.
    • Must be self-directed and be able to manage competing priorities.
    • Must be professional, well spoken, able to interact with customers at all levels, and possess strong business acumen
    • Proficiency in MS Excel, Outlook, Word, SharePoint and web-based applications.
    • Superior organizational skills and attention to detail.

    GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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