River Bend Sand & Gravel - Dispatcher

Company: Oldcastle Materials ( Learn More )

General Information
US-OR-Salem
N/A
Not Specified
Full-Time
Not Specified
None
False
False
Job Description

Job ID:  109665

River Bend Sand & Gravel, a member of the Oldcastle Materials Northwest Division family, values a culture of growth, development, and internal promotion.  We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies.  For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services.   We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.  

Position Title:

Dispatcher

Pipeline Level:

Self

Reports To:

Dispatch Supervisor

FLSA Status:

Non-exempt

Direct Reports:

None

Department/Division:

Dispatch/Oregon

Prepared Date:

03/20/2017

Requisition:

109665

Position Overview

We are actively recruiting for a highly motivated dispatcher with a high sense of teamwork to generate and schedule phone orders, data entry, support sales and operational personnel while building strong business relationships with internal and external customers.



Key Responsibilities (Essential Duties and Functions)

  • Answers customer and driver calls in a timely and professional manner.
  • Enters order data into computer system.
  • Schedules and tracks orders and deliveries. Prepares daily schedule for next-day deliveries outlining equipment, personnel, and material needed. Coordinates deliveries with customers, sales, quality control, operators, and other personnel as required regarding special materials needed, customer requirements, and plant and material availability.  Maintains working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
  • Assists customers in determining the proper product, proper amount, and proper price. Receives and follows-up on customer complaints regarding any truck or driver problems at job sites. Maintains good customer relations.
     


  • Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    Education/Experience

  • High school diploma or general education degree (GED) preferred.
  • Minimum two years direct customer service/dispatch experience highly preferred.
  • Knowledge/Skill Requirements

  • Demonstrates ability to multi-task and prioritize workloads in a fast paced environment.
  • Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
  • Detailed-oriented and thorough in all duties and be able to work extended hours when needed.
  • Proficient with Microsoft Windows applications.
  • Excellent organizational, customer service and telephone skills.
  • Strong written and oral communication skills with high attention to detail.
  • Ability to work well in a high stress environment.
  • Ability to perform well in a small team environment.
  • The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    What Oldcastle Offers You

  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • About Oldcastle

    Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

    Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!

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    River Bend Sand & Gravel is an Affirmative Action and Equal Opportunity Employer.

    EOE/Vet/Disability--If you want to know more, please click on this link. 

    River Bend Sand & Gravel is part of the Oldcastlecareers™ network.

    Job Requirements