Customer Service - Call Center

Company: Kforce Finance and Accounting ( Learn More )

General Information
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Job Description


Kforce has a client that is seeking a Customer Service Representative in Blue Bell, Pennsylvania (PA).Responsibilities:
  • Educate and assist customers regarding the purchase of an insurance plan
  • Complete a needs analysis to identify the best product for the customer
  • Review plans and quote premiums
  • Follow a call plan focused on sales and compliance
  • Maintain schedule adherence (attendance, punctuality, and use of AUX time)
  • Willingly accept and implement feedback to improve sales performance
  • Establish and maintain productive and mutually respectful working relationships
  • Adhere to all position-specific administrative policies including, but not limited to confidentiality, non-disclosure, and program-specific material usage
  • Job Requirements


    • Prior sales/service experience in a related environment (sales/service, call center preferred)
    • Assertive sales orientation
    • Have a passion for helping people through sales
    • Must possess the drive to close the sale
    • Excellent communication skills - verbal and active listening skills
    • Demonstrated strong process-orientation and attention to detail
    • Demonstrated aptitude to learn, absorb, and actively use complex information
    • Computer literacy
    • Ability to use multiple computer programs at one time
    • Must be willing to learn and use predictive dialer technology
    • Ability to use multiple computer programs at one time
    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.