Tenant Services Representative

Company: JLL ( Learn More )

General Information
US-NY-New York
High School
Not Specified
Job Description

Provide administrative support to the General Manager and Property Team in order to ensure efficient operational organization.



  • Answer and direct all incoming phone calls. Provide assistance when possible and route calls to appropriate employees.
  • Greet visitors, clients and tenants.
  • Sort, organize and distribute all incoming mail.
  • Prepare and send all outgoing mail and packages including certified, overnight and special deliveries.
  • Type general correspondence and memos.
  • Update and file all documents for Vendors and Customers.
  • Create and maintain various filing systems in an accurate and organized manner. Review, purge and forward files to appropriate storage location in accordance with company record retention policy.
  • Maintain and update employee, clients and customer contact databases.
  • Create/update mail merge data base and prepare correspondence for large mailings.
  • Organize, compile and prepare reports for distribution.
  • Order and maintain adequate supply of departmental office supplies.
  • Organizes all conference room reservations.
  • Organize department lunches, meetings, events and business travel.
  • Complete required training courses.
  • Support other special requests or projects as requested.


  • Assist with customer service requests and escalate issues to the appropriate property management staff.
  • Follow-up with tenants to ensure service requests are completed to their satisfaction.
  • Coordinate Tenant meetings, trainings and events.
  • Assist with coordination of Tenant move ins and outs.
  • Interact with Tenants to foster ongoing relationships.
  • Manage vendor and Tenant certificates of insurance.
  • Coordinate access for vendors.
  • Distribute documents to Lease Administration, such as certificates of insurance, commencement letters and other legal documents.
  • Update Building and Tenant Emergency Response Manuals.
  • Prepare electronic Monthly Tenant Newsletter, Daily Security and Janitorial Report
  • Monitor work orders in WorkSpeed and ensure all requests are responded to timely. Assist teams with updates.
  • Liaison between tenants and building engineers, security and janitorial.


  • Has strong working knowledge of the business he/she partners with, but demonstrates strong initiative to learn about other businesses. Has exposure to Property Management.
  • Less than 1 year of experience
  • Entry level
  • High school diploma, BA/BS preferred
  • Business Skills, Communication, Technology Skills (Microsoft Office Suite), Mathematics & Reasoning Ability, Leadership, and Project Management
  • Click to access recommended training courses

  • About JLL JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $136 billion. At the end of the first quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 78,000. As of March 31, 2017, LaSalle Investment Management had $58.0 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com. JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems and bring new ideas. As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop and retain the very best people in the business. Our values define who we are, underscore our commitment to clients and provide direction for everything we do. Our unique culture has been recognized by industry experts and our peers. We are: * A "best company to work for' in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong * World's Most Ethical Companies from Ethisphere Institute for seven consecutive years * America's 100 Most Trustworthy Companies from Forbes Magazine * #1 Top Corporate Real Estate Firm 2013 from Watkins Research Group, Inc. for six consecutive years This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com. Information Security Statement Employees are expected, at all times, to perform their responsibilities in accordance with the JLL Code of Business Ethics and the firm's corporate policies. Employees granted access to the firm's information technology are expected to follow the firm's guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems.

    JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL's commitment to equal opportunity.

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