Journeys Store Manager

Company: Genesco - Corporate ( Learn More )

General Information
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Job Description


  • Meet and exceed sales goals and standards of performance
  • Direct and motivate employees to attain personal sales goals weekly
  • Hold staff accountable for meeting sales goals
  • Providing a fun, full-service shopping experience to customers
  • Stay informed of current fashion trends

  • Staff:

  • Recruit, train, and develop a successful sales team
  • Evaluate training needs
  • Recognize talented staff and develop them for growth within the company
  • Evaluate staffing levels to maintain maximum productivity and sales effectiveness
  • Plan weekly staffing schedules in compliance with allotted hours
  • Ensure that employee time is effectively and efficiently used

  • Operations:

  • Manage all aspects of store operations
  • Maintain a safe work environment
  • Follow all Loss Prevention practices and protect company assets
  • Perform all operational procedures accurately, in accordance with Operations Policies
  • Organize stock room according to Operations Policy Manual
  • Maintain store appearance

  • Management:

  • Lead and direct the store crew
  • Provide feedback and coaching to all employees
  • Supervise the daily operations of the store
  • Identify unacceptable work performance and administer appropriate disciplinary action
  • Resolve customer issues effectively
  • Understand the culture and demonstrate it to the team
  • Job Requirements
    • Prior experience in a management or supervisory role
    • 6 – 12 months retail sales experience
    • Excellent interpersonal and customer service skills
    • Desire to succeed in fast-paced retail environment
    • Ability to work 45 hours per week, including night and weekend shifts