Operations Team Manager

Company: Belk, Inc ( Learn More )

General Information
Not Specified
Not Specified
Not Specified
Job Description

Position Summary

The Operations Team Manager position is responsible for managing the team that performs non-selling duties to support the selling function of the store. The Operations Team Manager position is exempt.

Essential Functions

Merchandise Presentation

* Presents merchandise consistent with visual and merchandising standards
* Ensures the timely floor setup, including signage, for promotional events and seasonal business activity
* Ensures direction of playbook and seasonal merchandise meetings
* Maintains floor and stock areas consistent with store standards

Receiving Management

* Supervise the team performing the process of unloading and sorting merchandise cartons received on trailers.
* Move new merchandise to the appropriate processing drop zone on the sales floor in a safe and timely manner utilizing equipment such as rolling flats, carts and z-racks.

Processing / Placement Management

* Supervises the team performing merchandise unpacking and unwrapping to ensure readiness for merchandising on the sales floor. Includes applying sensor tags per company standard.
* Properly merchandises new and replenished goods in accordance with plan-o-grams and store direction

Price Change Management/ Merchandise Return Management

* Supervises the team executing all types of markdowns on the sales floor. Set sales and national ad events.
* Ensures accuracy of signing and markdowns.
* Supervises the team pulling and processing transfers, returns to vendors (RTV), damages, and mark out of stock (MOS) merchandise.

Maintenance & Housekeeping Management

* Supervise the team performing the following:
* Maintenance tasks including light bulb replacement, ceiling tile replacement and replacing sales floor and maintenance supplies.
* Removal of packing materials from processing drop zones. Bail cardboard and prepare plastic for recycling.
* Ensure the cleanliness of the sales floor and the receiving area following processing on truck days.
* Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, and office areas. (Not the case in all stores)
* Maintaining a safe shopping and working environment


* Be responsible for communication to and from BSS Store Operations that would include but not limited to Facilities Management, JLL repair, ROCC the Dock, etc.
* Ownership of review and execution of store internal audit processes

Sales & Profit

* Meet or exceed sales goal for entire store
* Meet or exceed all operational goals including cartons per hour and shrinkage control.
* Proper execution of all existing systems and procedures, and ownership of new system implementations and processes.

People Management
* Recruiting, interviewing, selecting and retaining quality associates and ensures all positions are filled in a timely manner.
* Maintaining high store morale through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the store.
* Ensuring all associates receive and complete all necessary paperwork.

People Development

* Train support associates in correct processes and procedures. Provide effective coaching in order to improve performance of all associates.
* Conducting timely reviews and communicating development needs with subordinate. Set goals and identify areas for improvement.
* Communicating with associates on possible career paths and advancement opportunities.
* Developing and promoting a diverse group of associates.

Store Management

* Communicate consistently with truck day sales floor management and store manager. Escalate issues as appropriate.
* Accept additional duties or share responsibilities during busy times and/or as requested by Management

Manager on Duty Assignment

* Supervise customer service during assigned period.
* Open and close the store, including weekends
* Approve select point of sale transactions such as returns and voids.
* Resolve customer service issues as needed.
* Understand and be able to use all building operating systems


* Follow all policies and procedures related to loss prevention and safety - such as floor sweeps.
* Use safety equipment at all times in accordance with OSHA regulations.

Position Requirements

Education & Experience:

* Four-year college degree or equivalent combination of education and experience.
* Experience in retail management.
* Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc).
* Excellent supervisory, analytical and reasoning skills.


* Ability to use computer keyboard, standard telephone and other related business equipment.
* Must be able to lift up to 72 lbs at floor level and/or team lift when necessary.
* Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
* Ability to stand for long periods of time.
* Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
* Ability to work at a safe and steady pace.

For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.

Job Requirements