Customer Service Representative / CSR

Company: Sears, Roebuck and Co ( Learn More )

General Information
US-IL-Buffalo Grove
High School
Not Specified
Not Specified
Job Description

BASIC FUNCTION: Receives all incoming calls, presents complete sales presentation to the customer to maximize orders or directs the call to the proper person. Helps build business through customer sales. MAJOR RESPONSIBILITIES: * Takes incoming calls, books the job and builds the inside ticket. * Obtains order information. * Completes order through the use of the computer system and gives customer schedule date. * Gives customer instructions for preparation of carpeted area or upholstery to be cleaned on scheduled day. * Handles rescheduled work for dissatisfied customers when only a minor problem exists. * Assists in daily paperwork when there is a slack period in telephone calls. * Makes outbound sales calls to help build business and get new customers when there is down time in incoming calls. * Enters daily sales data into computer tracking system. * Miscellaneous filing. * Other duties as assigned.

EDUCATIONAL REQUIREMENT: High School Diploma or Equivalent


Job Requirements