Field Service Technician - IL (contractor)

Company: Scientific Games ( Learn More )

General Information
US-IL-Wood Dale
Not Specified
Not Specified
Not Specified
Job Description The Field Services Technician I is responsible for completion of assigned services calls, including scheduled calls, installs, removals, preventive maintenance, providing supplies at lottery retailer locations in assigned regions. This position will be responsible for troubleshooting communication problems by phone or by traveling to retailer locations.

Location:  Servicing Bourbonnais or Kankakee area

Job Functions:
• Performs installations, diagnostics and corrective procedures during communication and terminal installations, terminal and peripheral malfunctions
• Performs installations and repair procedures with limited direct supervision
• Installs and removes terminal and communications equipment
• Must be able to troubleshoot and repair all communication issues, including VSAT
• Communicates with SGI National Response Center Representatives to provide status of service calls
• Must perform 8-12 details daily
• Understand Lottery software and game applications and assist retailers with questions
• Maintains and secures assigned tools, test equipment, terminals, subassemblies, parts and supplies
• Responsible for maintaining stock in vehicle with sufficient inventory of terminals, subassemblies, cables, connectors, retailer supplies, and other items required for service calls
• Responds timely to all services calls assigned by Dispatch, Smart Services or Manager and accounts for prioritization of service calls
• Attendance at scheduled staff meetings and conference calls
• Maintain updated terminal history information including repairs, inventory levels and service visits
• Conduct preventive maintenance (PM) and supply visits between service calls by following defined procedures for cleaning and testing terminals
• Follows defined escalation procedures in reporting problems or repair issues
• Accountable for closing out all service calls with correct repair codes, asset numbers, mileage, service level agreement (SLA) notes and any additional supporting documentation from Field Service Activity Reports (FSAR)
• Returns defective equipment to site for repairs and follows appropriate procedures for noting issues with equipment
• Review Smart Service procedures with Supervisor or Bench personnel when picking up and returning equipment at warehouse
• Maintain scheduled maintenance on Company fleet vehicle and report any damage or accidents as outlined in the Company’s Motor Vehicle Safety Policy
• Must comply with all Occupational Safety & Health Administration (OSHA) safety procedures and any additional state licensing regulations as applicable
• Other responsibilities as assigned

Job Requirements Position Requirements/Qualifications:

• Must have and maintain an excellent driving record
• Must be available to work weekends and holidays
• Must be available to work mandatory and as needed overtime
• Technical experience preferred
• Basic knowledge of MS Windows programs
• Adhere to departmental dress code
• Ability to lift up to 50 pounds
• Ability to ascend and descend ladder heights up to 40 feet
• Excellent customer service skills
• Ability to communicate well with customers and all SGI team members
• Ability to continuously learn

investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.