Corporate Trainer

Company: FIS ( Learn More )

General Information
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Job Description Job ID: JR14372

FIS is seeking a Corporate Trainer who will be responsible for developing and delivering a training program designed to give newly-hired employees the skills to be successful in various roles at FIS. Training will include customer service soft skills, as well as industry and system/application training.

Responsibilities include:

  • Build and oversee the production of classroom handouts, instructional materials, aids and manuals and incorporate training materials from the various Product teams into the training program
  • Ensure the training experience is focused, progressive, innovative, high energy and aligns with the strategic priorities of FIS and the businesses
  • Develop and implement highly interactive, creative exercises and experiences (i.e. huddles), that build skill, proficiency, and confidence
  • Ensure training documentation is current and relevant to career objectives
  • Evaluate the competency of the new and current employees to measure progress and determine the effectiveness of the training exercises
  • Validate the competency of the new employee for potential transition to the Product teams
  • Report on progress of employees under guidance during training periods and maintain trainee records
  • Work closely with various Product teams to gain knowledge of Product features in new releases to enhance the training program
  • Knowledge and Experience requirements:

  • 3+ years of experience developing and delivering training focused on positions that interact with clients and customers (customer service, call center, client service, etc.)
  • Knowledge of instructional design theory and learning principles as well as experience implementing instructional design and adult learning and training methodologies
  • Financial industry experience
  • Effective communication, presentation and facilitation skills, both oral and written
  • Strong interpersonal skills with precise attention to detail
  • Significant knowledge of Microsoft Office Suite and Adobe Publisher, or other instructional software
  • Strong collaboration, coaching, and mentoring skills

  • We are an Equal Opportunity Employer and do not discriminate against
    any employee or applicant for employment because of race, color, sex,
    age, national origin, religion, sexual orientation, gender identity,
    status as a veteran, and basis of disability or any other federal,
    state or local protected class.
    Job Requirementstraining, customer service, client service