Front Office - Receptionist Floater
Coast Dental Services, Inc
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Coast Dental is a network of dental practices throughout California, Florida, Georgia, Nevada, and Texas providing high quality comprehensive dental care. We are now one the country’s largest dental support organizations, and our continued growth is based on the contributions of our outstanding dental team members. If you are bright, dedicated and driven to succeed, we want to talk to you. We are looking for professionals to help us create beautiful, healthy smiles – one patient at a time. A rewarding career with us includes a competitive compensation and benefits package as well as bragging rights of working with one of the largest and well respected dental practices in the country. We are in the process of renovating and rebranding all of our recently-acquired locations so our team members and patients will enjoy the latest technology and amenities. A career with Coast is rewarding personally, professionally and financially!
When you join Coast, you will be joining a solid network of dental professionals who strive to provide excellent patient care. We encourage our team members to grow with us. At Coast, we promote from within and provide team members with the knowledge and training to succeed in their career goals. The opportunity to grow with us is just a click away.
Duties and Responsibilities:
This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager. As a Receptionist Floater, the selected individual will function as support for the front desk in various locations based upon business need.
Exercise excellent customer service while interacting with patients both over the phone and in person.
Check in all patients and complete patient registration under the direction of the Office Manager.
Schedule patient appointments within operational standards.
Confirm patient appointments two (2) business days prior to the patients’ appointments.
Complete insurance verifications two (2) business days prior to all (general and specialty) patients’ visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.
Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.
File patient charts on a daily basis.
Participate in morning huddle, chart review and all routine office meetings as necessary.
Participate in monthly checklist activities, as assigned.
Keep front desk area clean and neat.
Ability to travel to multiple practice locations, as directed.
All other duties and responsibilities, as assigned.
Knowledge, Skills, and Abilities
Basic clerical and administrative skills.
Excellent customer service skills with professional and courteous phone etiquette.
Basic knowledge of insurance and dental terminology helpful.
Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
Experience with dental software such as EagleSoft preferred.
Strong organizational skills with the ability to multi-task.
Previous insurance and/or dental office experience preferred.
Previous experience with orthodontic or other specialty practices preferred.
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