Patient Service Professional - 161508
Preferred Homecare - LifeCare Solutions
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Patient Service Professional - 161508 Las Vegas, NV 89119 Position Summary: The Patient Service Professional is the voice of the organization and is the primary resource for patients and physicians to obtain information and answers to questions. This position is primarily responsible for accurately, thoroughly and in a time-sensitive manner processing patient orders and providing clear and timely communication to all stakeholders. Essential Duties and Responsibilities include the following. Other duties may be assigned.
Sets the working example for other Patient Service Representatives in business acumen and knowledge.
Understands and abides by Accreditation Commission for Health Care (ACHC) requirements.
Understands when to use and how to properly complete an Advanced Beneficiary Notices (ABN) as applicable.
Recognizes when a concern should be recorded and utilizes Concern Tracker appropriately.
Performs accurate and timely insurance verifications and accurately obtains patient specific benefit information and coverage guidelines.
High School diploma or GED equivalency with 1-3 years of home infusion/home health experience preferred.
Strong organization and communication skills.
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