Admissions Advisor

Company: Kaplan University ( Learn More )

General Information
Not Specified
Job Description
An Admissions Advisor (AA) is responsible for advising and counseling students in various degree and certificate programs. The AA will provide accurate information regarding academic programs, application requirements and enrollment procedures.The AA will provide Admissions related info. to students who typically are one year out of high school and beyond while exercising the highest levels of integrity in customer service.The AA is responsible for the student from time of enrollment through New Student Orientation, w/responsibilities extending through the first five weeks of classes.Key Job Responsibilities:To advise and counsel students through the Admissions process, facilitate collection of required Admissions documents relevant to the 1st term start.Operate within federal and state regulations at all times. To know, adhere to & comply with corporate, state and federal policies for Admissions.To maintain consistent contact w/students, providing highest level of customer service.Provide accurate & timely information regarding academic programs, application, enrollment procedures, requirements and Admissions related information.To ensure adequate knowledge of programs offered; keep current with program changes; participate in training programs for self-improvement & development.To ensure students have realistic expectations regarding their course of study, adhere strictly to established standards for Admissions.To act ethically & w/integrity above reproach & fulfill all requirements of Kaplan's Admissions Code of Conduct; maintain Kaplan's core values at all times.To facilitate communications between Admissions, Financial Aid, Academics and Administration for the purpose of enhancing the Admissions process.To input all activity into database mgmt system in a timely & accurate manner; ensure adequate, accurate & timely student records are created and forwarded to other departments as appropriate.Assist other members of the Admissions dept in routine & occasional activities as defined by the Director of Admissions.To utilize a proprietary & consultative communication methodology when working with students and evaluate each student based on his/her needs, desires, interests, qualification and commitments.Convey accurate, independently verifiable information in the proper context to enable applicants to make well-informed decisions to attend Kaplan.To represent Kaplan at Career Fairs, Community & marketing events to generate interest/answer questions about the University programs, and other duties.Minimum Qualifications:A Bachelors degree is required.2-4 years' experience in in advising/counseling, marketing, education, or direct consultative customer facing role.Working knowledge of MS Office.Experience w/CampusVue or other higher ed. database mgmt system preferred.Communication Skills, Customer Focus, Integrity, Ethics, Results Focused, Commitment to Excellence, Product knowledge, Initiative.Ability to use and learn appropriate technology.Ability to work independently w/minimal supervision.Excellent communication & interpersonal skills.Ability to work with individuals who possess varying educ. backgrounds.Ability to communicate accurately & positively w/students & internal customers.Ability to provide exemplary customer service.Ability to follow processes, work effectively on a team, & maintain a positive attitude.Ability to quickly learn to use a database mgmt system.Time management skills, ability to multitask, meet deadlines.Mature, self-driven, results oriented, able to critically assess own performance.Desire to help others, Enthusiastic, outgoing, Professional demeanor.

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