GenMark is a leading provider of automated, multiplex molecular diagnostic testing systems. Utilizing GenMark's proprietary eSensor detection technology, GenMark's XT-8 and ePlex sample-to-answer systems are designed to support a broad range of molecular diagnostic tests with a compact, easy-to-use workstation and self-contained, disposable test cartridges.The office is located in Zug, Switzerland. English and German fluency required (Professional level written and oral German fluency, French a plus)The Opportunity
This position provides outstanding customer technical service support and is responsible for receiving telephone and computer customer requests.
Duties will range from providing phone support to customers and internal personnel; to complaint handling including receiving, logging, investigating, resolution, tracking and trending
Skills – Technical
Skills – General