Customer Service Rep

Company: Aerotek ( Learn More )

General Information
$12.00 - $13.00 /Hour
Not Specified
Not Specified
Not Specified
Job Description

Aerotek is seeking customer service representatives for Ecova. These individuals will be working with clients in a customer service role.

Job Duties:

  • Through a combination of company provided training and bill auditing best practices develops understanding of utility terminology and units of measure, weather related usage patterns, market related changes and internal audit process to analyze daily utility bills.
  • Accountable for daily review of system generated exceptions or edits in assigned client or industry queue(s) to quickly distinguish billing errors from normal variations in usage, rates, and cost to identify potential cost savings for the client.
  • Through routine interactions develops and maintains professional working relationships with client representatives, utility service representatives and internal coworkers.
  • Corresponds with client representatives, utility service representatives and internal coworkers in highly professional and timely manner; being clear, concise, and ensuring all pertinent information is provided.
  • Facilitates and/or coordinates billing issue resolution utilizing email and telephone; aggressively pursue cost savings opportunities on client's behalf through persistent follow up with utility personnel on identified bill issue.
  • Serves as the final audit point for data accuracy and has responsibility for making data corrections either prior to and or after the payment of the invoice/bill.
  • Understand all cost and consumption reporting capabilities of existing systems (such as Facility IQ, Performance IQ, UIS) and how to resolve data discrepancies in the system.
  • Organize, prioritize, and use time management tools to ensure proper follow-up is completed.
  • May recognize symptoms that indicate significant, out-of-the-ordinary, client expense problems; gathers information from multiple sources to support existence of significant problem, trends, and opportunities; concisely relay information to client representative, utility representative and required internal coworkers per process.
  • Maintains expected department metrics.
  • Perform other duties as assigned.
  • Skills:

  • Must be comfortable in Microsoft Office
  • Ten Key is a plus
  • Strong Customer Service skills
  • If you are interested please attach a copy of your resume for review.

    About Aerotek:

    Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
    Job Requirements