Business System Analyst

Company: Border States Electric ( Learn More )

General Information
US-ND-Fargo
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.



Responsibilities

  • This position supports our Quote to Cash business process
  • Ability to work effectively independently and in a collaborative, team environment to achieve goals.
  • Familiar with relational databases and client-server concepts, business processes and commonly-used concepts, practices and procedures within a particular field.
  • Consistently demonstrate an eagerness to meet challenges with a self-starting attitude (can-do spirit).
  • Develop and maintain effective working relationships with customers, vendors, and others related to the company; promote and maintain the identity and reputation of BSE, ensuring customer satisfaction and addressing problems and complaints as they arise.
  • Consistently provide quality service to meet and exceed customer expectations while demonstrating patience in a customer service/support role.
  • Adhere to Border States Electric SDLC best practice guidelines and application change management procedure.
  • Execute plans to deliver results. Ability to work under pressure to resolve time sensitive issues.
  • Demonstrate problem solving skills individually and in group situations in order to address system and process issues that arise in the business areas.
  • Basic understanding of relational databases and client-server concepts and commonly-used concepts, practices and procedures within a particular field.
  • With assistance, collaborate with business, development and other analyst teams to write technical and functional documentation to describe program development, logic, coding, and corrections. Including end user documentation (training) to describe new or enhanced functionality.
  • With assistance, review, analyze, modify, write and/or execute thorough change request test plans and checklists to ensure that business system changes are working properly, existing processes remain unaffected and the needs of the users are met.
  • Provide input on the development of best practices for the IT organization. Effectively communicate the systems processes and procedures to the organization. Communicate best practices across area of responsibility and participates in continuous improvement of IT processes. Buildsa stainable internal/external network that provides access to information and resources.
  • Participate in internal and external application / best practice / lunch and learn topic related training in correlation with job duties. Assist department staff with technical issues related to the use of our business applications Perform off-hours support as needed. Provide support by assisting Tier 2 when needed and as Tier 3 of the IT Helpdesk.
  • This position requires the ability to lift over 20 lbs. on an occasional basis, and/or move up to 0 - 20 lbs. on a constant basis. This position may require frequent standing and/or walking and or constant sitting. These physical requirements must be met with or without accommodation.


  • Qualifications

  • 4 Year STEM Degree or equivalent experience. Minimum 1 year of relevant work experience. Communicate effectively with a wide range of audiences (technical and non-technical), and in a wide range of settings (e.g., one-on-one, small group, in person, conference calls and via e-mail). Familiarity with related languages including but not limited to SQL, ABAP, Java and .Net is a plus. Excellent interpersonal skills are preferred with the ability to effectively plan and organize. Ability to read, write and speak in English required. Good working knowledge of PC, Windows, Microsoft Office (Excel, Access, Word and PowerPoint), Internet, and Outlook. SAP experience preferred. Excellent customer service skills include being courteous, responsive, accurate and competent.
  • Our History

    Border States is a leader in the electrical supply distribution industry with 95 locations in 18 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

    Values
    As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

    Mission
    Border States provides value to our customers by delivering innovative product and supply chain solutions.

    Service Philosophy
    We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

    Service Standards
    Border States employee-owners are competent, accurate, responsive, and engaged .

    Your career
    Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

    #BSEcareers

    Job Requirements