Member Service Representative 1

Company: NuVision Federal Credit Union ( Learn More )

General Information
US-CA-Mission Hills
$12,460.00 - $15,570.00 /Year
High School
Part-Time
Not Specified
Not Specified
False
False
Job Description

Pay rate: $12.46 - $15.57/hourly

Under general supervision, MSRs perform a wide variety of duties related to handling member transactions including but not limited to receiving and disbursing funds, posting deposits and loan / VISA payments, making account transfers, redeeming bonds, issuing travelers checks and money orders, making cash advances, recommending other products and services, account maintenance, handling member inquiries, and performing all types of withdrawals. MSRs maintain records of various sale transactions such as traveler's checks, money orders, cash advances, and balance a daily cash drawer. MSRs ensure member transactions are processed in an accurate and timely manner to ensure that Credit Union member service objectives are achieved. Cross-sells all other products and services to include Investment Services, First Mortgages and AutoLand (auto loans).

Responsibilities:

  • Performs various duties including receiving and disbursing funds, posting deposits and loan payments, transfers, bonds, travelers checks, money orders, cash advances, and all types of withdrawals (cash and checks).
  • Recommends other products and services appropriately with each member transaction.
  • Performs a wide variety of account maintenance such as change of address and name change.
  • Required to complete monthly compliance training and all other credit union training offered to MSRs.
  • Balances a cash drawer.
  • Maintains confidentiality with all member information.
  • Represents the Credit Union in a positive and professional manner.
  • Other related duties as assigned.


  • Qualifications:

  • High school diploma or GED required. College level coursework in related business classes is preferred.
  • 6 months of cash handling is required. 12 months previous Teller experience is preferred.
  • Knowledge of cash handling and negotiable items.
  • Knowledge of all applicable Federal, State and NCUA regulations (such as BSA, Regulation CC, D, E and all other pertinent regulations) is preferred.
  • Demonstrated ability to operate office machines to include; copier, I0-key and PC/Internet.
  • Excellent verbal/written communication, problem solving, member service, and organizational skills. Attention to detail is a must.
  • Bi-lingual preferred.
  • Job Requirements