Product Engineer / Technical Applications Specialist

Company: Victaulic Company ( Learn More )

General Information
US-PA-Easton
N/A
4 Year Degree
Full-Time
Not Specified
Not Specified
False
False
Job Description

Position:              Product Engineer / Technical Applications Specialist

Location:              Victaulic Global Headquarters -Engineering Services Dept.  Easton, PA

Reports to:         Manager, Engineering Services or Group Leader

Scope:

The Victaulic Engineering Services Team is looking for an experienced engineer or field technician to support product related inquiries within the US customer base.  This individual will interface with end-users and internal Victaulic teams primarily providing technical tool support to Victaulic’s customers on tools and other products.  While primary interactions will be within the Domestic US market, there is an expectation for Global interface on an as needed basis.


Primary Responsibilities:

1.            Direct interface with end-users with product questions or concerns (phone & site travel).

2.            Work with Design Teams (Primarily US, but also global team) on New Product Initiatives, cost reduction initiatives, redesigns etc.

3.            Coordinate Beta site feedback on new or revised product concepts.

4.            Evaluate product returns.

5.            Drive literature and instruction enhancements based on direct interaction with customers.

6.            Work with Product Management, Design Engineers, and Marketing on all literature, work instructions, etc. required to support the end-user.  This includes new and revised literature.


Critical Job Segments:

1. Provide technical Assistance to our Sales Organization. This includes telephone and written correspondence, joint calls with sales personnel to address customer's technical inquiries, and investigating field installations as to product usage and performance. Address direct customer and/or prospective customer inquiries regarding Victaulic product features, benefits, and applications.

2. Understand, educate, and demonstrate proper use of Victaulic products.  Instruct proper tool operation and tool maintenance practices to the customer and their staff at jobsite locations.

3. Serve as an internal resource on product issues, representing the customer’s needs.

4. Serve as a corporate resource for jobsite, product installation and tool issues.

5. Continually update personal knowledge of Victaulic products, competitive products, and markets.

6. Understand the contents of Victaulic literature required for proper product use and tool operation.  Explain to jobsite personnel where to find and how to use pertinent information contained within our literature. Distribute this information freely to jobsite personnel to ensure a better understanding of proper installation techniques.

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Job Requirements

Qualifications:

1.            Bachelor’s Degree in Mechanical Engineering, 

2.            Possess mechanical aptitude and the ability to convey technical concepts in layman’s terms.

3.            Electrical Diagnostic ability- (Electrical Background, PLC’s/Diagnostics) is a PLUS.

4.            Direct customer interface experience

5.            Organizational skills and ability to set priorities.

6.            Self-motivated and desire to excel

7.            Willingness to travel domestically.