Product Engineer / Technical Applications Specialist
Victaulic Global Headquarters -Engineering Services Dept. Easton, PA
Manager, Engineering Services or Group Leader
The Victaulic Engineering Services Team is looking for an
experienced engineer or field technician to support product related inquiries
within the US customer base. This
individual will interface with end-users and internal Victaulic teams primarily
providing technical tool support to Victaulic’s customers on tools and other
products. While primary interactions
will be within the Domestic US market, there is an expectation for Global
interface on an as needed basis.
interface with end-users with product questions or concerns (phone & site
2. Work with Design Teams (Primarily US,
but also global team) on New Product Initiatives, cost reduction initiatives,
Beta site feedback on new or revised product concepts.
literature and instruction enhancements based on direct interaction with
with Product Management, Design Engineers, and Marketing on all literature, work
instructions, etc. required to support the end-user. This includes new and revised literature.
1. Provide technical Assistance to our Sales Organization. This
includes telephone and written correspondence, joint calls with sales personnel
to address customer's technical inquiries, and investigating field
installations as to product usage and performance. Address direct customer
and/or prospective customer inquiries regarding Victaulic product features,
benefits, and applications.
2. Understand, educate, and demonstrate proper use of
Victaulic products. Instruct proper tool
operation and tool maintenance practices to the customer and their staff at
3. Serve as an internal resource on product issues,
representing the customer’s needs.
4. Serve as a corporate resource for jobsite, product
installation and tool issues.
5. Continually update personal knowledge of Victaulic
products, competitive products, and markets.
6. Understand the contents of Victaulic literature required
for proper product use and tool operation.
Explain to jobsite personnel where to find and how to use pertinent
information contained within our literature. Distribute this information freely
to jobsite personnel to ensure a better understanding of proper installation
Degree in Mechanical Engineering,
mechanical aptitude and the ability to convey technical concepts in layman’s
Diagnostic ability- (Electrical Background, PLC’s/Diagnostics) is a PLUS.
customer interface experience
skills and ability to set priorities.
and desire to excel
to travel domestically.