Customer Service Representative

Company: Composites One ( Learn More )

General Information
US-UT-Salt Lake City
N/A
Not Specified
Full-Time
At least 3 year(s)
None
False
False
Job Description

Composites One LLC is a family-owned distributor with over 60 years of composites experience. Our network of distribution centers is dedicated to serving the composites manufacturing industry. With more than 30,000 products from over 400 supplier partners reaching over 9,000 customers, Composites One is the leading distributor of composites materials in North America. Visit us at www.compositesone.com.

This individual serves as the primary customer contact and delivers Stellar customer care through accurate order entry, problem resolution and organizational support. Responsible for maintaining customer accounts; coordinates communication between the customer, Sales team, Supply Chain team and other internal staff, to maintain a high level of customer satisfaction.

Primary Responsibilities:

  • Confirm customers' weekly orders
  • Provide price quotes 
  • Promote new and existing products to customers
  • Resolve customer issues 
  • Maintain customer accounts
  • May also perform other administrative duties as necessary.
  • Position Requirements:

  • Experience in a non-retail customer service environment preferred.
  • High School Diploma or GED required; Associates or Bachelor's degree preferred.
  • Experience in a business to business account support and distribution role strongly preferred.
  • Candidates should be personable with strong written and verbal communication skills.
  • Benefits Include:
    Health Insurance (Medical, Dental, Vision), 401K Plan with Company Match and Profit Sharing, Paid Time Off, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Educational Assistance Program.

    Equal Employment Opportunity (EEO)
    Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

    ADA Accommodations
    Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at [Click Here to Email Your Resumé].

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.



    Experience

    Required
  • 3 - 5 years: Related work experience


  • Education

    Required
  • High School or better


  • Behaviors

    Preferred
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Team Player: Works well as a member of a group
  • Enthusiastic: Shows intense and eager enjoyment and interest


  • Motivations

    Preferred
  • Self-Starter: Inspired to perform without outside help
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Job RequirementsSee job description