Software Tester (Call Center)

Company: Automated Health Systems ( Learn More )

General Information
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Job Description

The Software Tester (Call Center) is involved in the quality assurance stage of software development and deployment process. This position will learn and understand contact center business processes and workflows to perform software testing and report on defects. The Software Tester (Call Center) also performs quality monitoring for phone encounters and document intake. This position assists call center staff during new software launch, utilizing information learned during software testing. The Software Tester (Call Center) assists leadership team with understanding impact of new software development on current business processes and workflows.

Associate's Degree in related field or equivalent training or experience required.

Minimum of two years' experience in a quality monitoring position required. Previous experience in a call center or health care environment preferred. Previous experience with software testing preferred.

Competitive salary + excellent benefits.


Job Requirements