American HomePatient CSR - Customer Service Representative (Healthcare / Medical) Job Description If you are looking for an opportunity to bring and put into action your exceptional customer service skills to start building a thriving and rewarding career with an industry-leading healthcare organization - we have been waiting for you to join us at American HomePatient! We are a dynamic, growing company with 250 locations, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind we are caring for them. As a part of our continued success, we are currently seeking energetic and experienced Customer Service Representatives to join our team. In this position, you will be identifying customer's needs, clarifying information, researching every issue and providing alternatives. If you want to be part of a motivated and successful team of winners, we definitely want to hear from you. Contact us today!
Job Responsibilities As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes. Additional duties for this call center medical services role include:
American HomePatient is an equal opportunity, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. American HomePatient provides reasonable accommodations for qualified individuals with disabilities. Because American HomePatient believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans