Marketing Assistant Manager - OPC

Company: Hilton Grand Vacations ( Learn More )

General Information
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Job Description

An Assistant Manager - OPC with Hilton Grand Vacations is responsible for welcoming primarily Japanese clients and presenting luxury Hilton Grand Vacation Club ownership products to potential buyers while maintaining effective communication with clients and provide follow up to ensure customer satisfaction

What will I be doing?

As an Assistant Manager - OPC you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • Manages, motivates and leads Marketing team members.
  • Oversees staffing levels.
  • Makes recommendations to management to control tour flow.
  • Reports on the performance of the Marketing teams and monitors individual performance of the Marketing Representatives.
  • Accounts for marketing collateral and printed material.
  • Maximizes tour show percentages and performance of the approved programs.
  • Handles cases where performance is below minimum performance standards according to marketing policies and in conjunction with Human Resources guidelines.
  • Assists on other projects and carries out all other reasonable requests assigned by management.
  • What are we looking for?

    Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • High school diploma or equivalent
  • Minimum 1 year of guest service experience in a marketing environment
  • Minimum 1 year of timeshare experience
  • Intermediate proficiency with Microsoft Word, Excel and Outlook
  • Excellent oral and written communication skills
  • Strong organizational skills to manage multiple duties in a fast-paced work environment
  • Ability to meet deadlines
  • Good interpersonal skills
  • Proven ability to resolving customer service issues
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Timeshare sales or marketing experience with Hilton Grand Vacations
  • 1+ years of supervisory experience in a customer service environment
  • Ability to speak, read, write Japanese language
  • Bachelor's degree

  • What will it be like to be a Team Member with Hilton Grand Vacations?

    There's something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.

    Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.

    Job Requirements