Residential Program Specialist

Company: CLEAResult ( Learn More )

General Information
US-AR-Little Rock
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description
JobID:  2017-4916


The Residential Program Specialist position will work with the staff of CLEAResult's Entergy Arkansas and Centerpoint Arkansas residential programs to ensure the execution of normal program functions, including responding to inquiries from customers and trade allies, producing monthly and ad-hoc reports, managing inventory, and other duties as assigned.

Utilizing your strong project management and communication skills, attention to detail, and deadline driven approach you will provide quality deliverables to stakeholders internally and externally. This position will have tasks ranging from supporting internal teams, contractors and customers; direct program support via phone and email; assembling client deliverables; implementing systems for tracking deliverables on a daily basis; overseeing multiple projects with varying timelines; data entry and reporting; verifying and organizing documentation; and working collaboratively with a diverse program team to meet program goals. Additionally, you will assist with tracking accounts and projects across multiple systems, reporting on them, and determining deficient information on a granular level - thus your experience with a variety of technologies, including Excel and basic database structure, will be helpful.



Responsibilities:

  • Overseeing projects and communicating between teams to ensure timely completion
  • Reviewing project documentation, reports, and deliverables to ensure accuracy and completion
  • Entering, modifying, and tracking data via multiple web-based applications
  • Balancing multiple projects with competing deadlines
  • Performing intermediate level calculations and analysis in Microsoft Excel
  • Responsible for assembling client and/or internal deliverables and responding to client requests, including creating monthly and other program reports for clients
  • Address customer satisfaction concerns and resolve any issues
  • Manage inventory and distribution of energy saving devices
  • Some (

  • Job Requirements

    • In-depth knowledge of Word and Outlook
    • Intermediate MS Excel skills required
    • Experience with data tracking systems – Catalyst and ArchEE experience desired
    • Highly organized with close attention to detail
    • Willing and eager learner
    • Process management skills
    • Project management skills
    • Comfortable working in fast-paced environment with competing priorities
    • Strong written and verbal communication
    • Experience troubleshooting problems, finding and implementing solutions