Markets programs and facilities by preparing and providing informational brochures; writing and placing advertisements; answering questions; conducting tours.
Obtains applicant information by requesting completed applications and medical information; interviewing potential clients in their current treatment setting; verifying and clarifying information; interviewing patients and family members; explaining admission criteria.
Screens patients by comparing patient's condition to admission criteria; evaluating and accepting or rejecting patients; referring patients and family to other programs and institutions.
Admits patients by completing admission and financial responsibility forms; coordinating and arranging physical, social, emotional, and support service requirements, including transportation.
Resolves patient/family dissatisfaction by investigating concerns; recommending changes in service policies and procedures.
Prepares mobile assessment reports by collecting, analyzing, and summarizing data and trends.
Protects organization reputation by keeping information confidential.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.