The Customer Contact Center Representative will serve as the front line of support for the company via phone, fax and e-mail. You will become a member of a hardworking, enthusiastic, and dynamic team of representatives. As a member of this team, you will field a variety of calls ranging from simple website registration login questions to providing technical support for multiple software applications.
- Respond to customer inquiries via phone, email, and fax.
- Answer a high volume of calls on a daily basis.- Assit customer with website and software navigation.- Pre-screen phone calls for legal hotline attorneys.- Follow up with customers via email in a timely manner.- Continually learn about Association programs and communicate them accurately to customers.- Complete special projects for the department as necessary.
Requirements:- Work-related experience in a technical support environment, computer trouble-shooting, customer service and/or sales.- Computer literate and proficient on MS Word, Outlook, Excel, Windows and Internet Explorer/Edge, plus ability to grasp new software quickly.- Excellent verbal and written communication skills.
- Ability to type at least 45wpm.- Must be a people person and a self-starter.- Commitment to outstanding customer/member service.
Full time (40 hours per week) and part time (20 hours per week) opportunities are available.
Leading the Way…TM isn't just a slogan at the CALIFORNIA ASSOCIATION OF REALTORS® (C.A.R.). As one of the largest state trade organizations in the United States, C.A.R. provides members with tools to help complete transactions, information to keep them nimble in the marketplace and a strong clear voice on the government steps in Sacramento. How do we do it? We start by hiring friendly, talented folks committed to working toward those common goals. Headquartered in sunny Los Angeles, C.A.R. offers business casual wear, an on-site exercise room, a health and wellness program including lunch and learns with guest speakers, a FitBit® program, and collaborative working areas. What else?Medical, dental, vision, vitamin reimbursement, 401(k), pension, 11 paid holidays, and more. C.A.R. staff stand by a set of core values that make us the best in the business. Take a look for yourself and see what we are all about www.car.org. For consideration - qualified applicants only please - submit cover letter and resume (in .doc, .docx, or .pdf format). Sorry! Due to the heavy volume of resumes we receive, only candidates being considered will be contacted directly. We appreciate your interest in employment opportunities with the CALIFORNIA ASSOCIATION OF REALTORS®.