Representative I

Company: Apex Systems ( Learn More )

General Information
US-RI-Cumberland Rhode Island
High School
At least 1 year(s)
Not Specified
Job Description

Looking for a Patient Support Representative in Cumberland, RI! The details are below. If interested, please send your most up to date resume to [Click Here to Email Your Resumé] thank you!

Location: Cumberland, RI 02864

Work schedule: 1:00pm to 9:30pm, a weekend day may be required

Training schedule Mon- Fri 10AM – 6:30 PM

Position Summary:

As a Patient Support Specialist, you will work to resolve patient billing and insurance inquiries, as well as respond to patient inquires related to visits, treatments and services. You will be responsible for answering incoming calls related to MinuteClinic visits, patient billing statements, issues related to possible customer reimbursements, resolving patient payment concerns related to MinuteClinic claims, and other general inquiries.


  • Providing concise medical and prescription information in accordance with HIPAA compliance requirements
  • Recent visits, followup inquiries, and medical records
  • Work with other areas within MinuteClinic to obtain the necessary information to resolve patient concerns
  • Insurance billing issues, and all service related inquires while ensuring the utmost level of customer satisfaction in accordance to CVS Health’s values.
  • Preferred Qualifications:

  • Inbound call center experience in a high-volume or fast-paced customer service setting
  • Healthcare billing experience and experience explaining coverage to patients
  • Providing medical assistance in an environment such as a family practice or urgent care
  • Knowledge of medical terminology
  • Experience with electronic medical records and data entry
  • Required Qualifications

  • 1+ years of customer service experience required
  • 1+ years using Microsoft Word, Excel, and Outlook in a professional or academic setting
  • Education:

  • Verifiable High School Diploma or GED required, Bachelor’s degree a plus

  • Job Requirements