CORPORATE TRUST OPERATIONS SPECIALIST
OPPORTUNITY: Provides operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders. PRIMARY RESPONSIBILITIES: Analyze and interpret Corporate Trust account details and incoming documentation from internal business partners and bondholders to ensure timely and accurate transaction processing on the bondholder system of record. Process new account setups, adjustments to existing accounts, transfers of ownership and/or payments through data entry for Corporate Trust customers ensuring timeliness and accuracy of all work. Research and resolve operational and/or calculation discrepancies in response from bondholders and business partners. Partner with business and support colleagues including helping to assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience. Ensure regulatory deadlines and department guidelines are met for operational processing to protect Company interests and retain and expand customer relationships. Identify processing issues and opportunities for control improvements; and work with managers and peers in improving processes for those approved to increase efficiency. Communicate with bondholders and business partners in response to their inquiries. Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions. Understand and adhere to M&T’s risk and regulatory standards, policies and controls in accordance with M&T’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. NATURE AND SCOPE: The position works as part of the Corporate Trust Operations team in support of the Global Capital Markets business. The position works under the supervision of a Unit Manager on the Operations team, and is responsible for working to meet individual objectives and collaboratively in support of the team as a whole. The position involves direct contact with internal business partners and bondholders in response to operational inquiries. MINIMUM QUALIFICATIONS REQUIRED: Associate’s degree and a minimum of 1 years’ relevant experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/work experience, including a minimum of 1 years’ relevant experience. Ability to partner with various stakeholders. Strong analytical skills. Strong problem solving skills. Strong written and verbal communication skills. Detail oriented. Ability to work under time constraints while maintaining accuracy. Proven organizational skills. IDEAL QUALIFICATIONS PREFERRED: Bachelor’s degree. Prior financial services experience or internship. Basic securities knowledge.
We encourage candidates with relevant military experience to apply.About M&T At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.