PBX Operator - Part-Time

Company: Hilton Hotels & Resorts ( Learn More )

General Information
US-HI-Waikoloa Village
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

A Telephone Operator is responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Clearly communicates with guests regarding hotel information and emergencies. Contacts hotel executives or city services in cases of emergency.


What will I be doing?

As a Telephone Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


Specifically, you would be responsible for the following

  • Answers calls originating from external and internal sources. Directs caller to appropriate extension orroom. Verifies last name of guest for all room calls. Assists guests with directions or other required information.
  • Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers.
  • Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies.
  • Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

    What are we looking for?
    EDUCATION
    High School Diploma or equivalent required
    EXPERIENCE
    Two years of combined prior PBX experience preferred.
    LICENSES OR CERTIFICATES
    None.
    GROOMING
    All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

    OTHER
    Additional language ability preferred.
    NOTICE:
    The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
  • In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
  • What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



    EOE/AA/Disabled/Veterans

    Job Requirements