Call Center Representative

Company: Aerotek ( Learn More )

General Information
$13.00 - $14.00 /Hour
Not Specified
Not Specified
Not Specified
Job Description

- Delivering customer service and identifying new business opportunities. Delivery methods involved are call center and automated voice response system.
- Provides feedback to assist in the creation of performance improvement goals and the development of training programs.
- Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization
- Makes and receives phone calls with the intent of promoting or selling company products or services.
- May provide a basic level of customer support but refers more complex problems to other staff members.
- Researches accounts and leads or contributes to projects or assignments for other departments is assigned.
- Provides job shadow training to new hires and other associates as assigned.
- Participates in all bank promotions, cross-sells products and services and conducts relationships in a a manner that will enhance the overall image of the bank

Must have

Customer Service Experience in most recent role

Good job tenure

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Job Requirements