Premier Customer Success Specialist

Company: CareerBuilder ( Learn More )

General Information
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Job Description

Customer Success Specialist

Who We Are:

CareerBuilder is the global leader in human capital solutions as we help people target and attract their most important asset - their people. From candidate sourcing solutions, to comprehensive workforce data, to software that streamlines your recruiting process, our focus is always about making your recruitment strategy simple, fast and effective.

Job Summary:

As we continue rapid growth of our global HR Software as a Service operation that is fueled by groundbreaking technology, we are looking for a Customer Success Specialist who will be responsible for working enthusiastically with an assigned book of business to ensure high client engagement, adoption, and return on investment. You will proactively consult your assigned book of accounts throughout the entire lifecycle on product training, best practices, and how Careerbuilder products help your clients achieve their business goals.

Duties and Responsibilities:

You will focus on account management, customer engagement, and retention. Your responsibilities include:

  • Document and maintain key information storage using our CRM (SalesForce) to keep accurate records of impact.
  • Gain expert level knowledge of all Careerbuilder products
  • Become an expert on all account's integration, product set, organizational structure, history with CB, and future roadmap/goals
  • Identifies and communicates risks to the success of the project, the client relationship, or the desired project outcomes during presale internally, as well as project updates
  • Customize account roadmaps and training as a consultant based on data
  • Active ownership as SPOC (single point of contact) for success and own all aspects of success
  • Conduct customer-specific Admin and User training for Standard and Configured customers, appropriate for the intended audience.
  • Conduct Quarterly Business reviews with key partners, including providing product roadmap insights and key recommendations.
  • Accountable for customer retention and revenue retained.
  • Partner with sales to drive adoption and retention for each account.
  • Create account research and return on investment presentation generation
  • Requirements:

  • 2-5 years of business development, customer success, or account management experience.
  • Bachelor's degree required. Business, Computer Science or applicable field of study preferred.
  • Strong communication skills.
  • Strong presentation skills.
  • Demonstrated skill at engaging people via phone and in person.
  • Excellent organizational and time management skills.
  • Strong attention to detail.
  • Strong relationship building and networking skills.
  • Demonstrated presentation skills, specifically at teaching and adapting teaching style based on audience.
  • Ability to receive feedback and make appropriate changes.
  • Team player.
  • Above average Business Acumen.
  • Demonstrated understanding of the importance of the customer experience
  • Benefits-We're All About You!

    When you're focused on the goal, not the path - you can be more flexible, and that translates into more productive and satisfied employees. From flexible hours to volunteering during work hours to diverse education opportunities, is committed to helping employees strike a balance.

    Here are just some of the Truly Amazing benefits we offer:

  • Training that positions you to hit the ground running with ongoing learning and development courses; we never stop investing in our people.
  • Comprehensive Medical, Dental & Vision Programs
  • Education Reimbursement Program allowing up to $5k per year towards completion of a Bachelor's and non-MBA graduate degree, and up to $10K per year towards completion of an MBA! No strings attached!
  • $400 Annual Reimbursement for Wellness Activities, including your gym membership!
  • 401(k) Program with Strong Employer Match and 2 year vesting schedule!
  • Five Star Company Paid Trips for top performers, pack your bags and get ready to experience luxury!
  • CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

    Job Requirements