Technical Support

Company: Volt ( Learn More )

General Information
US-TX-Irving
$18.00 - $22.00 /Hour
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description Technical Support (Must have C#/C++ Experience)

Job Description:

Acts as a secondary response for technical support. Provides for complex products, including escalated issues, mainly to end users, along with developers and corporate customers. Provides support via telephone, written correspondence, and electronic media. Works independently with limited supervision. May provide technical training, coaching and mentoring to other engineers. May act as substantial technical resource in certain product areas.

Skills:

  • 2-3 years related experience required. Solid understanding of standard computer science concepts required. Knowledge of personal computers, relevant operating systems, applications, and/or languages required.
  • Knowledge of personal computer architecture and networking required.
  • Solid understanding of technical support issues required.
  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level. Strong communication, problem solving, and technical writing skills; excellent customer service and support skills required. Programming and debugging skills preferred.
  • Expertise in Microsoft SharePoint and Active Directory required; SQL Server and IIS are a plus.
  • Technical Qualifications for this role include both fundamental and working knowledge of:

  • The Windows client and server operating system platforms
  • The Microsoft browser platform (Microsoft Edge, Internet Explorer)
  • Internet Explorer web APIs (1-2 years of development experience is preferred)
  • HTML, CSS, and JavaScript (minimum of 1-2 years development experience preferred)
  • C++, C# (minimum of 1-2 years development experience preferred)
  • HTTP, HTTPS, and proxying
  • TCP/IP networking
  • Authentication / Authorization methodologies
  • Volt is an Equal Opportunity Employer!

    Job Requirements