Resident Services Associate (Move-in Coordinator)

Company: The Goodman Group

General Information
US-OR-Clackamas
N/A
High School
Full-Time
Not Specified
Negligible
False
False
Job Description The primary purpose of this position is to coordinate and direct activities related to the move in and resident orientation as well as assisting in special events.
Essential Job Functions Duties and Responsibilities Marketing Functions
  1. Assist residents and families with move in process, lease signing paperwork and move in welcome gifts.
  2. Assist in planning and participating in all marketing events both inside and outside of the building.
  3. Maintain relationship with residents through personal meetings or group functions, new resident orientation and resident council meetings.
  4. Visit with prospects on and off site to facilitate move in.
  5. Participate and foster team relationships within the community.
  6. Assist with touring the community with prospects; scheduled and walk-ins.
  7. Communicate to all departments for timely readiness of apartments and service needs.
  8. Ensure that personnel, guests follow established safety regulations at all times including the use of equipment and supplies.
  9. Provide continuous follow-up after move in and address identified issues immediately and increase resident satisfaction.
  10. Follow up on phone calls to residents, family members and other referral sources.
  11. Maintain REPs database and enter information in a timely manner. Complete daily and weekly census reports.
  12. Forwards move in/move out information to all departments.
  13. Attend and participate in in-service training programs to meet state, federal, and company requirements.
  14. Maintain a work environment that is clean and presents a professional image.
Job RequirementsMiramont Pointe: 11520 SE Sunnyside Road, Clackamas, OR 97015 (503-698-1600)
Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must be able to work with ill, disabled, elderly, emotionally upset, and potentially hostile people within the facility. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.
Education and Experience High school diploma or equivalent required. Prefer one year college or equivalent experience.
Prefer proficiency with Microsoft Office Suite (Word, PowerPoint, Publisher, Excel, Outlook) and entering information into a relational database.
Here's a little more about us . . .
Miramont Pointe is a senior living community with 157 residential apartments in residential, assisted living and memory care. We have about 120 employees comprised from our administration, nursing, dietary, maintenance, housekeeping, and life enrichment/activities departments, and we seek to improve each resident’s overall living experience. We support a culture of appreciation, customer service, and gratitude towards our residents and each other.
Miramont Pointe offers:
• Stable Leadership
• Engaged staff
• Competitive wages and benefits
• Rewarding environment working with residents, hearing their stories and life experiences
• Promotion and educational opportunities
• Delicious menu in our Pacifica Restaurant
• Shoes for Crews for Employees
To Apply, go to www.miramontpointe.com (click on: “Careers”).
Please contact us if you have any questions or would like additional information. You can also visit us on Facebook.
Miramont Pointe is managed by The Goodman Group, one of the most respected names in senior living and health care communities nationwide, and defined by the exceptional lifestyles, care and services. A privately held company, The Goodman Group traces its legacy of excellence back to 1965. The Goodman Group manages over 30 senior living communities nationwide. The Goodman Group’s unique Platinum Service® program, our entire staff follows 20 exceptional service standards that make a real difference in your experience. To learn more, visit: http://thegoodmangroup.com.
Moments matter. Live them well. LINK TO VIDEO: https://vimeo.com/134221761