Helpdesk Analyst

Company: Robert Half Technology ( Learn More )

General Information
US-MD-Baltimore
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description Ref ID: 02000-9500559048

Classification: Account Executive/Staffing Manager

Compensation: DOE

Robert Half is seeking a skilled and passionate Helpdesk Technician.You will help us deliver world-class technology support to our client. Your day-to-day responsibilities include troubleshooting problems on desktop and mobile platforms and escalating support tickets to our engineering teams. Your long-term responsibilities include various projects, which we typically assign on a quarterly basis. This is your chance to shine: we offer frequent opportunities for you to drive improvements that affect other teams.
Job RequirementsWHO YOU ARE: •Your communication is always friendly, concise, and professional. Your written communication is free of basic mechanical errors. •You've got fire in the belly. You thrive in fast-paced environments, you use independent judgment, and you have diehard senses of ownership and urgency. •You are a team player. You are engaged with group decision-making and you are always available to lend a hand. •You are humble. You are open to persuasion, you admit mistakes, and you ask for help when you need it. •You are open to 10% travel. Each member of our team periodically travels to offices without an IT presence to provide a day or two of in-person support. We schedule these visits with months of advance notice. TECHNOLOGIES WE USE AND TEACH: •Domain account management through Active Directory and/or Google •Common Microsoft-platform software: Windows, Outlook, Office •Common Apple-platform software: OS X, Office for Mac •Laptop hardware (you should be comfortable with opening a chassis to do maintenance/upgrades) •iOS and Android mobile devices WE OFFER: •Small teams with great exposure to all levels of the company •Competitive compensation and 3-weeks paid vacation annually •Generous benefits •Support and resources to continue learning •Amazingly smart and fun teammates, and a management team invested in your growth and success Send your resume to [Click Here to Email Your Resumé]

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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