ASSOCIATE-SALES

Company: Harbor Freight Tools ( Learn More )

General Information
US-NH-Manchester
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description Our Associates support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates are part of a team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization
  • Consistently exhibit expected behaviors to exceed financial goals
  • Participate in company programs
  • Participate in special events

  • Operational Execution
  • Proficient in all assigned areas of responsibility
  • Accurate and timely completion of workload
  • Adhere to all company policies and procedures

  • Talent Optimization
  • Exhibit job proficiency and expected behaviors
  • Contribute to a team atmosphere

  • Customer Experience
  • Provide a helpful customer experience
  • Ensure items are in-stock
  • Ensure items are priced right
  • Maintain a safe, clean, and organized store

  • Success Drivers
    Action Oriented
  • Is action oriented and full of energy for the things they see as challenging
  • Enjoys working hard
  • Shows initiative

  • Composure
  • Is calm and professional under pressure
  • Does not become defensive or irritated

  • Customer Focus
  • Acts with internal and external customers in mind
  • Understands how operational execution directly affects the customer experience
  • Establishes and maintains relationships with customers and associates through respectful and effective communication.
  • Shared Duties
    Profit Maximization
  • Adherence to Injury Illness Prevention Program
  • Assist in execution of Physical Inventory Standard Operating Procedure

  • Talent Optimization
  • Commitment to continued learning and self-development
  • Drive and support teamwork

  • Operational Execution
  • Daily Download review

  • Customer Experience
  • Meet Customer Experience expectations
  • Friendly
  • Available
  • Quick
  • Execution of store recovery standards
  • Execution of daily cleaning checklist

  • Primary Duties
  • Participate in:
  • Name Collection
  • Extended Service Plan Program
  • Inside Track Club Program
  • Efficient processing of point of sale transactions
  • Act as witness for till, safe, and deposit counts
  • Other duties as assigned
  • Additional Duties
  • Execution of:
  • Planograms
  • Pricing
  • Display Planner
  • Execution in accordance with Standard Operating Procedure:
  • Floor First Receiving
  • Replenishment
  • Recalibration
  • Cycle Counts
  • Job RequirementsExperience
    • Retail or Customer Service experience preferred
    Education
    • High School graduate/Equivalent preferred
    Physical Requirements
    • Ability to communicate with customers and associates in person and via e-mail and telephone.
    • Ability to intermittently lift, push and/or pull up to 50 pounds.
    • Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder.
    • Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.
    Availability
    • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.
    • Regular attendance is an essential function of the job.