NOC Technician

Company: Kforce Technology ( Learn More )

General Information
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Job Description


Kforce Inc. is immediately seeking early career NOC Technicians to join a 24x7x365 route/switch operations center supporting a US federal government branch in Raleigh, North Carolina (NC).Summary:They are looking for strong team players to be the tier 1 client-facing incident handler focusing on external customer support and proactive monitoring of customers' networks. Candidates must possess great communication skills & the ability to explain complex solutions in a simple way. The successful candidate will have proven ability to resolve complex technical problems, multitask, and be dedicated to customer success. A willingness to adapt, overcome and succeed in a constantly changing business and technical environment is necessary.Responsibilities:
  • Function as first point of contact for incidents and service requests from end users
  • Appropriately categorize, prioritize, and escalate incidents and service requests which they cannot resolve
  • Customer/Technology wide impact analysis
  • Solve product and network problems of low complexity
  • Create and assign help desk tickets based on incoming email and phone requests
  • Maintains current knowledge of relevant technologies as assigned
  • Job Requirements


    • Selected applicants must be a U.S. Citizen and have a Top Secret (TS) U.S. Government Security Clearance
    • Core Cisco Route/Switch tier 1 support experience specifically looking at 3800, 3900 Series Routers, 3750 switches, and circuit types to include DS1, DS3, T1, etc.
    • Must be located in the Research Triangle Park, NC area or willing to relocate to that area
    • Experience in Service Desk or customer support role
    • Demonstrated experience using service desk management system to generate and track incidents
    • 1+ years of progressively responsible experience in help/service desk operations
    • 1+ years supporting Cisco route/switch products
    • ITIL Foundation v3 certification, preferred
    • Relevant IT Certifications (MCP, A+, CCNA, etc.) or equivalent experience
    • Candidate must demonstrate strong collaboration skills and be effective in working within a team environment
    • Knowledge sharing amongst the team members is paramount
    • Preference give to those willing to work evenings and weekends
    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.