Front Desk Clerk- HGV Anderson Ocean Club
Hilton Grand Vacations
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Provides excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Conduct that demonstrates commitment and dedication to our Spirit of Service culture and Hilton Grand Vacations Values is an expected behavior to be displayed towards our guests and team members at all times.
What will I be doing?
As a Guest Services Attendant you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
Answers all owners' requests for housewares and guest supplies, including delivery and pick-up of cribs, high chairs, rollaways, etc.
Assists owners/guests with their luggage during check-in and check-out.
Attends the Owner's Coffee meetings and handles any problem issues that arise pertaining to area of responsibility.
Assists with preparing owner packages.
Codes bills for management approval.
Distributes notices to owners/guests (i.e. stay over, room-move and check-out letters) and as necessary, assists with room-moves.
Places and removes trash and recycling bins in appropriate area, including maintaining the cleanliness around the dumpster areas.
Maintains the cleanliness of all storage and laundry rooms, as well as, stairways and the area under every building void of debris and spiders.
Orders and maintains an inventory of linen, guest supplies and housewares.
Maintains linen and supply packs for each unit and removes dirty linen and trash from units after check-out.
Washes potholders, blankets, mattress pads, etc. as needed.
Spot cleans carpets and furniture in units.
Replaces sofa cushions as needed and is responsible for having them cleaned.
Conducts weekly inspections of units with management then notifies maintenance and housekeeping of any problems.
Carries out a responsible request by management of which the employee is capable of performing.
What are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Must be able to list, push and pull up to 25 - 50 lbs.
Must be able to work 8 hour shifts
Must possess excellent customer service abilities
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
High school diploma
Prior related experience
Prior customer service experience
What will it be like to be a Team Member with Hilton Grand Vacations?There's something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.
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