Provider Relations Coordinator - Elkridge, MD

Company: UnitedHealth Group ( Learn More )

General Information
US-MD-Elkridge
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

Position Description:

Energize your career with one ofHealthcare’s fastest growing companies.  

You dream of a great career with agreat company – where you can make an impact and help people. We dream ofgiving you the opportunity to do just this.  And with the incrediblegrowth of our business, it’s a dream that definitely can come true. Already oneof the world’s leading Healthcare companies, UnitedHealth Group is restlesslypursuing new ways to operate our service centers, improve our service levelsand help people lead healthier lives.  We live for the opportunity to makea difference and right now, we are living it up.

This opportunity is with one of ourmost exciting business areas: Optum –a growing part of our family ofcompanies that make UnitedHealth Group a Fortune 17 leader.

Optum helps nearly 60 million Americans live their lives to thefullest by educating them about their symptoms, conditions and treatments;helping them to navigate the system, finance their healthcare needs and stay ontrack with their health goals. No other business touches so many lives in sucha positive way. And we do it all with every action focused on our shared valuesof Integrity, Compassion, Relationships, Innovation & Performance.


The Provider Relations Coordinator is responsible for managing theworkforce of HouseCalls Practitioners from a logistical and operationalperspective. Provider Relations Coordinators analyze market data, reviewscheduling conditions, forecast production, and identify trends to presentinformation for operational and business planning. Working collaboratively withfield managers, the Provider Relations Coordinator ensures the HouseCallsPractitioners are effectively scheduled and utilized to minimize travel timeand maximize scheduling and visit completion within their assigned market.

The Provider Relations Coordinator reports to the Regional Lead andpartners in supporting short and long term operational business activities bydeveloping, enhancing, and maintaining operational information and models.

Primary Responsibilities:

  • Ensure appropriate and effective communication with the Clinical Team Managers in the field within assigned territory
  • Conduct market specific analysis to manage capacity according to current production requirements and constraints
  • Responsible for assuring practitioners have loaded required hours of availability and assignments are made in a timely fashion
  • Execute practitioner assignments that ensure target outcomes are achieved within assigned territory
  • Ensure effective communication with other teams to assure Provider Relations issues are managed quickly and efficiently
  • Monitor production in assigned territory and work with key stakeholders to develop and maintain strategies that address deficiencies
  • Submit timely and accurate reports regarding production in assigned territory
  • Provide quality assistance to HouseCalls Practitioner field by quickly and efficiently addressing practitioner concerns
  • Achieve performance metrics related to telephonic quality assurance


  • Required Qualifications:
  • High School Diploma / GED or higher
  • 6+ months of work or educational experience with interpreting and summarizing large data sets to drive informed actions
  • 6+ months of work or educational experience sourcing data, and analyzing, trending and producing a forecast from findings
  • 6+ months of Microsoft Excel experience working with Pivot Tables, v-lookup, sumif etc
  • Ability to work a flexible schedule including some nights and weekends
  • Preferred Qualifications:
  • Bachelor's Degree (or higher) in healthcare, business or in a related field
  • Professional experience in operations, workforce management or data analysis
  • Professional experience in data modeling, trending and forecasting
  • AtOptum, you will perform within aninnovative culture that's focused on transformational change in the Healthcaresystem. You will leverage your skills across a diverse and multifacetedbusiness. And you will make contributions that will have an impact that'sgreater than you've ever imagined.


    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


    UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


    Keywords: housecalls, reports,territory, practitioner, data, pivot tables, excel

    Job Requirements