Customer Service Manager

Company: SABIC ( Learn More )

General Information
4 Year Degree
Not Specified
Not Specified
Job Description Major responsibilities include:
•Lead assigned customer service teams with strong operational rigor.
•Act as a business partner with supply chain and commercial teams.
•Responsible for communication to Sales leaders, Global Product managers and the field reps within their business unit to proactively drive Commercial goals and objectives.
•Collaborate with Customer Financial Services to assure timely Credit management including resolution of Credit Issues, Claims & Disputes
•Build cross functional working relationships within and outside of the Supply Chain to balance business needs, cost containment and customer needs.
•Act as Voice of the Customer to the sales, supply chain and manufacturing team representing customer feedback, CTQ's, and resolution of customer issues.
•Resolve customer delivery issues, complaints, etc. in a timely manner
•Partner with commercial, supply chain and manufacturing teams to drive effective balance between business KPI's - service levels, working capital (inventory), and cost to serve.
•Drive implementation, operationalize and monitor standard order management rules
•To ensure statistical information is produced, collated and analyzed on a daily/weekly basis to assist in evaluating the efficiency of the team and make recommendations on resource allocation and service improvements.
•Conduct annual TRP process, career development and one-on-one discussions with all team members.

Education/Experience Requirements:
•BS/BA Degree
•5 + years progressive experience in Supply Chain, Customer Service and/or Commercial Leadership
•Demonstrated leadership skills and effective management of Teams
•Ability to influence in a matrix environment
•Proficiency with SAP SD module required
•High process orientation and analytical approach to problem solving with Root Cause Corrective Actions orientation
•Ability to effectively communicate and influence at all levels of the organization
•Demonstrated ability to execute
•Sufficient Financial Acumen to understand business P&L drivers; Experience working in Finance is a plus
•Experience with Bulk business, Import/Export or Distribution business models a plus.
•Ability to speak multiple languages is a plus (Spanish and/or Arabic)

Work Traits:
•Highly motivated
•Business Acumen
•Team work
•Process Oriented
•Customer Centric
Job RequirementsEligibility Requirements:
• You must submit your application for employment online to be considered. Please submit your resume using the apply online option on this page.
• You must be 18 years or older
• You must be willing to take a drug test as part of the selection process
• You must be willing to submit to a background investigation as part of the selection process
• You must have unrestricted authorization to work in the United States



We’ve always believed that it takes special people to make a difference. They need ingenuity, brilliance and the freedom to turn their ideas into reality. At SABIC, this is our culture. We find open-minded, gifted and questioning people. Then we create the conditions for their talent to flourish: fulfilling work environments, state-of-the-art technology and the empowerment they need. So when you work for SABIC, you’re the person who can find new solutions and possibilities that change the world for the better.

At SABIC, we know that our success depends on your success. We’re committed to nurturing your talent, to help you achieve both your career ambitions and life goals. We’ve created tailored training and development programs for our employees which are among the best in the petrochemical industry. This is not a job where you dream about the weekend. This is a job where you dream about how you can change things for the better, for everyone. And this is a company where your dreams can be realized, where your ideas can be made reality, and where what you make can make a difference.

SABIC is a global leader in chemicals headquartered in Riyadh, Saudi Arabia. From making cars and planes more fuel-efficient, to helping conserve the world’s water supply and enabling colorful smartphone cases, we find solutions to the challenges of today to help our customers achieve their ambitions and build a better tomorrow.

Operating in the Americas since 1987, SABIC employs over 5,000 people and operates from 17 office locations and 17 manufacturing sites and technology and innovation centers in Houston, TX; Mt. Vernon, IN; and Selkirk, NY.

SABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a person’s race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.

Disclaimers (USA):

SABIC is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of SABIC about this opening. All resumes submitted by search firms/employment agencies to any employee at SABIC via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of SABIC; no fee will be paid in the event a candidate is hired by SABIC as a result of the unsolicited referral or through other means.