Consultant - Margin Assurance

Company: Windstream ( Learn More )

General Information
US-AR-Little Rock
Not Specified
3 to 5 years
Not Specified
Job Description Job Description:
Lead position responsible for identifying and resolving issues that impact Windstream’s Enterprise Margin using comprehensive investigative techniques and effective collaboration across cross-functional teams. 
  • Responsible for proactively researching issues/processes that have significant negative impact on margin to determine root cause and work with associated groups to resolve issues.   
  • Apply knowledge of provisioning, network design, access expense and consumer billing to investigate and resolve margin issues.
  • Interact cooperatively with internal partner organizations including Sales, Service Delivery, Carrier Access, Engineering, IT, Regulatory and Finance.
  • Develop and produce executive level reporting to highlight financial and process improvement impacts of group activities. 
  • Required Skills/Experience:
  • Four or more years work experience in retail billing and/or expense management.
  • Substantial Metasolve/ASAP work experience that includes understanding circuit design and hierarchy including on and off-net billing and cost components. 
  • Proven ability to effectively investigate issues to determine root cause, identify solutions and work with stakeholders to implement corrective action. 
  • Strong analytical, problem solving and decision making capabilities.
  • Effective Interpersonal skills and excellent written/verbal communication skills.
  • Strong organizational and time management skills to effectively prioritize multiple projects.
  • Ability to work under pressure, support multiple assignments, with strong attention to detail.
  • Strong ability to adjust communication and presentation of issues and resolutions to targeted audience.
    Desired Skills/Experience:
  • Strong understanding of cost and billing elements of end user voice and data products.   
  • Strong SQL experience using PL/SQL Developer, Golden, Aginity, TOAD or other SQL tool. 
  • Experience with WinCare, Windstream Online, and CAT for researching issues.
  • Metasolve Network Inventory and Provisioning system (M6/NextGen MSS, VoxM5).
  • Experience with Windstream’s RevChain and CAMS billing systems. 
  • Advanced MS Office knowledge including strong database skills.

  • Job RequirementsMinimum Requirements: 
    College degree (technical field preferred) and 3-5 years professional level experience with 1+ year supervisory experience for supervisory roles; or 7+ years professional level related experience with 1+ year supervisory experience for supervisory roles; or an equivalent combination of education and professional level related experience required.

    EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.