Technical Support Engineer

Company: Kelly IT Resources ( Learn More )

General Information
4 Year Degree
Not Specified
Not Specified
Job Description

Technical Support Engineer - Network/Security Needed in Fulton, MD; 12+ month long contract for a Fortune 500 Technology Company.  Candidates should have at least 3 years of experience as a Network/Security Technical Support Engineer, along with knowledge of Linux/Unix.  Below are additional details. 

***Please note, this is not a remote opening; candidates must sit on site in Fulton for the duration of the project.***

For immediate consideration: Send an updated resume to [Click Here to Email Your Resumé].  Please include the job title, location of the position and desired hourly rate on a W2 basis in the email.  

Role & Responsibilities: 
While working with cutting edge and innovative security products with strong focus on our Sourcfire product line, the Customer Support Engineer will efficiently and effectively resolve phone and email requests from enterprise customers. Responsibilities in this capacity include: 

  • Troubleshooting system, software, and networking problems 
  • Reproducing customer issues in a lab environment 
  • Contributing documentation to internal and customer facing knowledge base systems 
  • Creating escalation requests and submitting product defect reports to Engineering 
  • Testing of patch releases and product updates 
  • Minimum Qualifications 

  • 2 or more years of customer support experience 
  • Outstanding written and verbal communication skills 
  • Strong people skills, ability to collaborate effectively with customers and other internal teams 
  • Familiarity with Linux / UNIX command line tools / environment; perl and/or bash shell scripting 
  • Intermediate knowledge of TCP/IP networking, network protocol and packet analysis 
  • Familiarity with Snort or other intrusion detection system 
  • Desired Skills 

  • Experience with MySql or other SQL database 
  • Experience with Active Directory or other LDAP implementations 
  • Experience with VMWare 

  • Why Kelly®?

    With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.

    Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.

    About Kelly Services®

    As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

    Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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