SERVICE ADVISOR

Company: DCH Auto Group ( Learn More )

General Information
US-CA-Gardena
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

DCH Gardena Honda

Automotive Service Advisor

Service Writer

DCH GARDEND HONDA IS PART OF LITHIA MOTORS!!!

Automotive Service Advisor – Customer Service Writer

  Have you been searching for an EXCITING CAREER?

One that offers professional fulfillment and growth opportunities?


DCH Gardena Honda  is looking for a talented

Automotive Service Advisors

to join our successful team.

We want individuals who are looking for a career, 
not just another job!

DCH is owned and operated by Lithia Motors, Inc., a publicly traded Fortune 500 automotive retail company [NASDAQ: LAD] with over 160 dealerships, auto stores and service centers across the US. Our proven record of success comes from our collaborative teams of passionate and innovative people working together to achieve success and have fun too!

 

Currently the fifth-largest automotive retailer in the nation, we are growing…FAST! With this growth comes unique and exciting career opportunities. There’s no better time to join us on the road to success!

Job Description:

Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs.

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Communicate additional repair and service needs to the customer based on vehicle inspection.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. 
  • Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
  • Automotive Service Advisor – Auto Sales – Customer Service Writer

    Qualifications:

  • Previous Service Advisor experience Needed!
  • Prior experience as an automotive technician a plus
  • A team player who is focused on providing exemplary customer service
  • Ability to multi-task in a fast paced work environment
  • Basic mechanical understanding of an automobile
  • Strong organizational skills and detail oriented
  • Be at least 18 years of age
  • Possess a valid in-state driver's license
  • Pass a motor vehicle report and possess an acceptable safe driving record
  • Why Lithia?

    We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE.  We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets.  We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

    We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful.  Our offerings include:

  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs
  • Lithia Auto Stores is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment. #CB

    Automotive Service Advisor – Service Writer – Customer Service Writer

    Job Requirements