Responsibilities and Duties:
Make sure customers, dealers, and auction personnel receive prompt, efficient and courteous attention for all contacts and transactions.
Be familiar with procedures for handling all aspects of customer complaints and disputes and resolve any customer complaints in a friendly, courteous manner. Advise the designated manager of serious complaints or incidents.
Contact present and potential clients to increase internet business.
Establish strong dealer relationships and educate the dealer body on new and existing functionality for internet sales.
Perform various general administrative duties; maintain various files and data, produce reports, and correspondence for the designated management.
Maintain a good flow of communication with all the office personnel. Recommend new customer services and procedures to the designated manager. Compile information needed for various reports and assist in coordinating project-oriented duties at the direction of the Manager.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Ensure proper follow-through on all directives, bulletins, and schedules the Dealer Services Manager or designated manager.
Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety. Advise the Dealer Relations Manager or designated manager and Facilities of all breakdowns and maintenance needs immediately.
Make sure all area conditions do not threaten employee safety. Respond to and follow proper procedures on employee accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately.
Educational Requirements and Qualifications: High School Diploma or GED required. Telesales and/or Customer Service experience preferred. Previous auction experience required.
The physical activity requirements of the position are Light Physical Work.
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Frequent –sitting, talking, writing, listening Occasional – walking, traveling
Physical Working Condition:
The position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with automobile operations and emissions.
Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.