Position Summary: Database administrators (DBA) work closely with architects, infrastructure support, systems engineers and application support teams to ensure seamless and quality IT support for Dignity Health customers and alignment with Dignity Health"s IT standards, controls and governance. To be successful, individuals must possess a combination of technical, business and leadership skills. This requires an understanding of customers" business needs, processes, and functions. They also require a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must possess excellent communication skills and the ability to influence others.
Provides evaluation, engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements. Provides escalation support to Tier 1 and 2 database administrators. Demonstrates creativity and takes initiative in problem solving. Resolves or facilitates resolution of complex problems for assigned program. Has a thorough and comprehensive mastery of supported platforms/products and environments. Focuses the majority of time on complex engineering, architectural and implementation tasks. Project assignments are large in scope and are highly complex. Provide exceptional customer service to Dignity Health end users, business stakeholders and other members of Dignity Health IT. Perform daily production support activities. Participate in team on-call rotations. Perform patching and code deployments across all environments. Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions. Coordinate implementation and support efforts between IT Operations and other Dignity Health IT teams. Provide oversight and facilitation of the Dignity Health IT change management process as it applies to the IT Operations team. Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines. Provide technical leadership and ownership of issues across multiple disciplines and technologies. Conduct performance tuning and troubleshooting. Design, implement and maintain a comprehensive monitoring and alerting process across all IT Operations platforms.
With oversight from the System Engineering Lead and Operations Manager(s), initiate and facilitate strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development). Build new test and production environments on existing or new hardware as required. Identify automation opportunities and implement scripted solutions. Identify technical innovation and process improvement opportunities. Design and implement a comprehensive and ongoing release management and planning program. Utilize standard tools and methodology to develop system and support performance metrics. Demonstrate potential leadership qualities through team motivation, coaching, and mentoring. Demonstrate comprehensive knowledge & expertise with Dignity Health business processes and routines. Research and recommend appropriate System Administration best practices, and tools. Perform crisis management during high-severity operational incidentsMinimum Qualifications: BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required. 6-10 years of professional experience in an IT technical or infrastructure field is required.
7+ years" experience with Windows Server operating systems or Linux/UNIX operating systems is required.
5+ years hands-on managing Microsoft SQL Server, including installation, configuration, daily management, architecting, and troubleshooting.
Established understanding of Infrastructure and relative technologies.
Established understanding of network connectivity and protocols.
Preferred Qualifications: 3+ years" experience designing and architecting database environments for large implementations. 3+ years" experience designing and architecting clustered database environments and high-availability environments. 5+ years" experience with database performance tuning including determining database disk requirements and layout, tuning of database parameters, and tuning slow running SQL.
Proven ability to perform daily maintenance on at least 2 other database platforms besides the core specialization. Ability to work with other technical leaders within the organization. Ability to handle multiple tasks, set priorities, schedule and meet deadlines in a past paced work environment. Demonstrate effective time management and organizational skills in prioritizing and executing assigned tasks. Excellent oral and written communications skills. Must be able to work independently as well as work close in team environment when needed. Demonstrates a customer service approach to service delivery and effectively communicates with our customers on requests and incidents. Strong conflict resolution skills. Ability to assume technical leadership role as needed within area of technical expertise. Experience working in a large complex networking environment. Project management methodologies and tools (MS Project). Ability to manage projects independently from inception to completion. Analytical thinking and problem solving from inception to completion. Commitment to quality and high level of integrityTravel Required: Moderate travel may be required: 0-5% during the normal course of business but may be required to travel more frequently during certain events.
About Dignity Health
Dignity Health, one of the nation"s largest health care systems, is a 22-state network of more than 9,000 physicians, 62,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY16, Dignity Health provided $2.2 billion in charitable care and services. For more information, please visit our website at www.dignityhealth.org . You can also follow us on Twitter and Facebook.
Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.