Field Consultant- Operations Support ENGLISH/SPANISH

Company: Coverall North America, Inc. ( Learn More )

General Information
US-FL-Tampa
N/A
Not Specified
Full-Time
Greater than 15 years
Not Specified
False
False
Job Description Overview


Your future starts today! Join a growing company of more than 500 Coverall Team Members that has a passion for quality work, passion for progress and innovation, and having some fun along the way.  Coverall Core Values are the underlying guiding principles that drive our culture and live every day.

Who You Are:

An innate leader, you enjoy learning as much as you enjoy teaching. You have a strong attention to detail and a technical mind. Excellent customer service and communication are assets in your skill set, as well as the ability to solve and/or resolve issues between parties. Confident and composed, you are able to work independently and offer motivation, guidance and support. Possessing a keen eye for observation, you are able to ensure procedures are being followed and detect improvement opportunities.



Responsibilities


What you’ll do:

Learn and master our System so you in turn will coach and train our Franchised Business Owners (FBOs) to make sure the services they provide to their customers continually meet and exceed our System expectations. Train FBOs at the regional support center, observe them in the field to confirm Coverall brand standards are being met, and offer support to FBOs while onsite at customer’s locations. Develop and maintain relationships with your FBOs and their customers, acting as a liaison when needed. Identify opportunities to sell additional cleaning services to new and existing customers on behalf of the FBOs during customer visits.

Day-to-day responsibilities:

  • Conduct initial walk-thru of new customer properties
  • Determine the needs of the customer in order to allocate customers to appropriate FBO
  • Identify and communicate key protocols to FBOs to ensure their customer’s satisfaction and brand standards are being met
  • Formulate, interpret and implement operating practices
  • Help FBOs maintain healthy relationships with their customers and offer assistance in resolving issues
  • Document appropriate records and business forms
  • Other duties that may be assigned to meet business needs


  • Qualifications


    What You Bring to the Table:

  • Previous sales and/or customer-facing experience in a service business, or with industrial/consumer goods
  • Ability to exercise discretion and judgement
  • Friendly, outgoing personality
  • Outstanding communication skills
  • Strong ethics and values
  • Experience in conflict resolution
  • Natural leadership and motivational skills
  • Self-motivated; ability to set and pursue goals
  • Must be able to work flexible hours as some night and weekend work required
  • What We Bring to the Table:

  • Base salary + commission + bonus program
  • Comprehensive benefit package including medical, dental, disability, life, and 401K
  • Paid holidays and vacation, personal time off
  • Tuition assistance program
  • Company provided cell phone
  • Vehicle Reimbursement Program
  • Career Ladder and advancement opportunities- Company policy of “promote from within”
  • Who We Are:

    Coverall is a worldwide leader in the commercial cleaning industry, dedicated to supporting over 8,000 independently owned and operated Coverall Franchised Businesses who service more than 40,000 customers in 90 markets. With over 30 years of innovation and expertise, we are proud to sell and market the Coverall brand and process. Coverall is dedicated to nurturing a collaborative, fun and high-performance culture that inspires the very best from its 500+ employees. If you’re looking to hit the ground running and make an impact on the business while accelerating your career, we want you! Apply now!

    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability or protected veteran status.

    We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age.

     COVERALL  is an EO employer – M/F/Veteran/Disability

    Like us on Facebook: https://www.facebook.com/coverallcareers


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    Job Requirements