Customer Service Rep

Company: Aerotek ( Learn More )

General Information
$13,000.00 - $14,000.00 /Year
Not Specified
Not Specified
Not Specified
Job Description

Aerotek is seeking a reliable and upbeat individual to work for one of our leading clients in the Dover region. This person must be willing to work a flexible schedule and have excellent communication skills and ability to work well with customers. The role is paying $13 to $14 an hour.

Must have:
-Some type of relative customer service experience, preferred to have both face to face and phone experience
-Team player attitude
-Work ethic

Day to day:
The account manager will have their own portfolio of customers they deal with. They will be taking calls and placing calls all day every day. These calls could deal with: late payments, questions on payments, follow up calls on repossessions. They have an internal system they use to write notes on each account and follow up with teammates as necessary.

Types of collection calls:
1. courtesy calls = 2-7 days past due
2. collection calls = 8-15 days past due
3. daily collection calls = 16+ days past due

-Ability to problem solve, which is crucial for someone to be successful in the role.
-Ability to remain calm and collected in tough customer service situations
-Computer skills are essential


Monday through Friday 8:00 am to 5:00pm with ONE shift from 10:00AM TO 7:00PM

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Job Requirements