Fine Jewelry Associate (Part-Time Hours) DES MOINES, IA

Company: Sears, Roebuck and Co ( Learn More )

General Information
US-IA-Des Moines
N/A
None
Part-Time
None
Not Specified
False
False
Job Description
Jobs in this category are responsible for: selling and servicing customers within one or more departments including Fine Jewelry; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience. In general, pay for jobs in this category is based on a fixed hourly rate of pay plus potential commissions based on sales; however, the compensation structure may vary by department or store.


Job Requirements* Takes ownership for enhancing the customer experience * Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones) * Leverages technology in order to facilitate the customer experience * Completes customer transactions accurately and efficiently at point-of-sale * Executes consistent operational and selling processes (i.e., credit application process, ratchet repair program) * Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities) * Educates customers on our Satisfaction Guaranteed return policy; * Assists in resolving customer issues * Assists with merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours * Adheres to merchandise protection standards * Uses basic internet navigation to access and print information/reports * Performs other duties as assigned * Basic reading, arithmetic, writing and oral communication skills * Basic internet navigation


EOE Minorities / Females / Protected Veterans / Disabled