Regional Systems Support Specialist

Company: The CSI Companies ( Learn More )

General Information
2 Year Degree
At least 2 year(s)
Not Specified
Job Description


  • Maintains administers and installs client workstations. services applications. and printers in accordance with standard Information Technology policies. processes and procedures.
  • Responds to Service Desk requests and performs level two diagnostics on client workstations. applications and printersTravels up to 50% of the time to support multiple satellite offices for desktop. application. network and telecommunications hardware and services.

  • Troubleshoot and repair telecommunications equipment including adds. moves and changes at all sites in the supported .
  • Responds to alerts or emergency issues within 15 minutes during normal business hours and when on call.
  • Contribute to the team metrics by completing all tasks on schedule.
  • Performs other duties as assigned.
  • Performs basic level problem management on network equipment to include deployment activities for any Change Control in the supported region.
  • Support all Cisco software and NEC software on the teleco-Network platforms where it pertains to the desktops.
  • Provides level two diagnostics of Windows and Citrix Client issues including operating systems. devices. services. printing. network issues and client application issues (i.e. Outlook. Office. and line of business apps).
  • Administer add. delete. change of Windows 2003/Win 7 nettwork. Exchange 2003/2007 email. fax. VPN and Citrix remote access accounts along with other network resources. services and applications sition

  • An Associate's Degree in a related field or information systems or information technology Required---or equivalent work experience from a college. university or technical school Required---A Bachelor's Degree in information systems or information technology from an accredited college or university Preferred
  • 2+ years of experience in working in an IT help desk level 1 or level 2 role maintaining and diagnosing client workstations. services. applications and printers.
  • Other Experience in no less than four of the following is required:--- Windows XP Pro/Win 7--- Basic Windows 2003/Win 7 networks--- Basic Exchange 2003/2007 server--- Citrix Metaframe XPE ICA and Web Clients--- Working in a Help Desk Environment--- Microsoft Office Suite 2003/2007
  • How to Apply:Please send your resume in Word or PDF format to: [Click Here to Email Your Resumé]Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job: Regional Systems Support Specialist (#155647-MH2479)
    Job Requirements