Regional Systems Support Specialist
The CSI Companies
( Learn More )
2 Year Degree
At least 2 year(s)
Maintains administers and installs client workstations. services applications. and printers in accordance with standard Information Technology policies. processes and procedures.
Responds to Service Desk requests and performs level two diagnostics on client workstations. applications and printersTravels up to 50% of the time to support multiple satellite offices for desktop. application. network and telecommunications hardware and services.
Troubleshoot and repair telecommunications equipment including adds. moves and changes at all sites in the supported .
Responds to alerts or emergency issues within 15 minutes during normal business hours and when on call.
Contribute to the team metrics by completing all tasks on schedule.
Performs other duties as assigned.
Performs basic level problem management on network equipment to include deployment activities for any Change Control in the supported region.
Support all Cisco software and NEC software on the teleco-Network platforms where it pertains to the desktops.
Provides level two diagnostics of Windows and Citrix Client issues including operating systems. devices. services. printing. network issues and client application issues (i.e. Outlook. Office. and line of business apps).
Administer add. delete. change of Windows 2003/Win 7 nettwork. Exchange 2003/2007 email. fax. VPN and Citrix remote access accounts along with other network resources. services and applications sition
An Associate's Degree in a related field or information systems or information technology Required---or equivalent work experience from a college. university or technical school Required---A Bachelor's Degree in information systems or information technology from an accredited college or university Preferred
2+ years of experience in working in an IT help desk level 1 or level 2 role maintaining and diagnosing client workstations. services. applications and printers.
Other Experience in no less than four of the following is required:--- Windows XP Pro/Win 7--- Basic Windows 2003/Win 7 networks--- Basic Exchange 2003/2007 server--- Citrix Metaframe XPE ICA and Web Clients--- Working in a Help Desk Environment--- Microsoft Office Suite 2003/2007
How to Apply:Please send your resume in Word or PDF format to: [Click Here to Email Your Resumé]Copy and Paste the following job title and code and place it in the subject line of your email so we can identify the job: Regional Systems Support Specialist (#155647-MH2479)
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